A Quality Management System (QMS) is the foundation of a high-quality organisation. Despite many firms not possessing significant resources to be able to build a QMS that other businesses can create, it can still be done in an effective way. An influential QMS takes time and effort to perfect, but when done properly, they are able to enhance the quality and economic value of both services and products. They carry with them a number of benefits but are put in place to mainly increase customer experience, which is crucial for some organisations, especially smaller ones where customer retention is vital.
Benefits of a Quality Management System
Improved Employee Morale
In order to perform well, members of staff need to be both satisfied and motivated. Clear and identifiable roles, established training processes, accountability of management, as well as staff being transparent with how their duties impact the success and quality of business operations are all part of creating an effective employee/employer relationship. When employees have higher levels of motivation and satisfaction, the rate of staff turnover is reduced which eliminates the processes of re-hiring and re-training which can burden smaller businesses especially.
By acquiring the ISO 9001 QMS certification, businesses aim to maximise the quality and efficiency of all their processes. As part of achieving the certification, guidelines and systems will be created for all members of staff to abide by. The results in transactions, training and trouble-shooting issues being dealt with in a clearer and smoother manner, resulting in less money and time being spent on outdated and ineffective practices.
Improved Credibility & Image
ISO 9001 is an internationally recognised standard. As a result, it has become the foundation for creating a QMS all around the world, taking the place of many previous requirements. When businesses deal with other businesses, they often look for an ISO 9001 accreditation before considering any sort of partnership. This is particularly the case when companies compete for public sector jobs in a number of countries. The marketing power of attaining ISO 9001 certification should never be underestimated.
Increase Evidence for Decision Making
The need to use evidence-based decision making is an important element of a QMS. By deciding outcomes based on evidence, rather than ‘gut feeling’, resources can be better used to tackle areas of improvement where increases in efficiency and cost-savings can be made. An added benefit is that by constantly monitoring the processes that are being improved, you will be able to tell how much improvement has been made based on data.
If you need advice on a Quality Management System then please do not hesitate to contact NPT Management Systems today.
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We can help your organisation to meet the requirements of ISO 9001 and get certified!
In order to gain ISO 9001 certification, a company must first implement a QMS (quality management system) and ensure that it is implemented throughout the entire organisation. This can be a complex process, especially in larger companies with a lot of staff / departments to co-ordinate.
When tackling this process, it is often useful to bring in an experienced consultant to train up your staff and get everyone working to ensure the system's success.
That's where we at NPT Management Systems come in.
Pictured: Neil Peattie, our Principal Consultant
We can provide an ISO 9001 expert to visit your premises and help you through every stage of the ISO certification procedure. Not only will your consultant help you to tailor your QMS to the unique needs of your organisation, they will also deliver training sessions for your staff and make sure that they understand their roles and responsibilities within your management system.
Contact NPT Management Systems today to discuss your company's needs.
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Here at NPT Management Systems, we love to contribute to our community. Not only have we helped countless Hampshire-based businesses to achieve ISO 9001 certification, we're also enthusiastic supporters of many local charities and organisations.
For example, we recently had the privilege of attending a charity ball organised by Ben's Heroes Trust, a charity that helps young cancer patients to access new treatments and enjoy a better quality of life. We were thrilled to show our support and make a donation - the 'Captain's Table' event was a huge success and the money raised came to more than £6,500!
Image source: Ben's Heroes Trust (via Facebook)
We have also historically supported sporting events like the River Hamble Games, which will be taking place on the shore of the Hamble this weekend. We've previously sponsored the volleyball event, and we're immensely looking forward to hearing about this year's games - we're sure they'll be a smashing success once again.
NPT Management Systems are based in Netley Abbey, near Southampton. Click here to learn more about us and how we help local businesses to achieve ISO certification.
As of 15 September 2018, ISO 9001:2008 certificates will no longer be valid. That deadline is now just a few short months away, and many companies are therefore rushing to get certified under ISO 9001:2015, the latest version of the ISO 9001 standard for quality management systems.
One company that won't need to rush is Cobra Hydro UK, a British business specialising in odour control systems and sludge dosing applications.
Image from www.cobrahydrouk.co.uk
The Cobra Hydro team approached NPT Management Systems earlier this year and asked us to help them transition to ISO 9001:2015. We're pleased to announce that the transition was successful, and that Cobra Hydro are now completely up to date with their certification.
Here's what Cobra Hydro UK's Quality Manager Lisa Reeves had to say about the transition:
"We contacted NPT Management Systems due to their good reviews on Google and their location, which is close to our offices. We have held ISO certification since 2001, but we found transitioning to the new standard quite daunting.
"Neil was able to put a system in place that was user-friendly and suitable for the business. Neil has always made himself available on the phone, via email and in person.
"We have successfully been recommended for ISO 9001:2015, which - a few months ago - we weren't sure was possible. We will continue to work with NPT to establish our current system and work towards ISO 14001 and ISO 45001."
- Lisa Reeves, Quality Manager
In addition to helping Cobra Hydro UK with the ISO 9001:2015 transition process, we also helped the company to save money by identifying a more cost-effective choice of certification body and assisting them with the switch.
Contact NPT Management Systems today and ask us how we can help with your ISO certification needs.
Based in Fareham, Hampshire, McWilliam Technology Ltd is a family-run business specialising in windsocks and windsock masts. They supply products to airfields, gas/oil rigs and various other sites all over the UK; McWilliam windsocks are used at most of the country's largest airports (including Heathrow and Gatwick) and they've also been sold to customers in Germany, Norway, the Netherlands and the Middle East.
Image source: www.windsocks.co.uk
With clients in so many different locations, McWilliam's directors were keen to make absolutely sure that they were delivering the same high level of quality across all of their work. That's why they contacted NPT Management Systems and asked us to assist them in the planning and implementation of a tailored quality management system (QMS) for their business.
After helping McWilliam Technology Ltd with their QMS, we helped them to apply for ISO 9001 certification. And we are pleased to announce that they were successful: McWilliam now hold ISO 9001:2015 certification, which should give their clients extra peace of mind and stand the company in good stead when it comes to attracting new business.
"We contacted NPT having previously had ISO 9001 accreditation, but we wanted to bring it up to the 2015 version standard. What we found was a lot more than a certificate.
"Instead, NPT developed a fresh QMS that was specific to us, highly practical and user-friendly. Even the sceptical among us here use all aspects of it every day. I have regular suggestions from staff as to how we can develop it, which is a primary goal with ISO 9001.
"The ISO 9001:2015 certification became a by-product of improving our business. We have all bought into the QMS and how it makes our business better for us and for our clients, and this is entirely down to NPT's approach."
- Tom McWilliam, Company Director
If you need help achieving ISO 9001 certification for your business, please contact NPT Management Systems today to speak with one of our experienced quality consultants.