Delivering a quality service isn't a task that's ever finished. Once you've implemented a quality management system (QMS) and gained ISO 9001 certification, you must keep working hard to meet the requirements of your QMS and achieve continuous improvement.
However, many businesses - especially in the current economic climate - find that they cannot afford to employ a permanent in-house quality manager. If this is the case for you, your organisation may benefit more from working with an external QMS consultant who can provide expert advice and assistance as and when you need it.
What a QMS consultant can do for your company:
- Work with you to use quality management to support the strategic direction of your business
- Use Lean and Six Sigma tools to achieve process objectives
- Provide training in internal auditing and continuous improvement to help your staff manage and improve the quality management system
READ MORE: What Does a Quality Consultant Do?
Neil Peattie from NPT Management Systems is a qualified QMS consultant with many years of experience across a variety of industries. Contract and consultancy work welcome - call 02380 659 867 to discuss your requirements.
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Receiving a complaint or a negative review from an unsatisfied customer is always disappointing, but customer complaints can be helpful - they let you know what areas of your business you need to improve.
One of the services NPT Management Systems can provide is assistance with resolving product quality issues, including addressing customer complaints. We are specialist quality consultants with many years of experience in all sorts of different sectors, so we can help you to tackle problems that may be adversely affecting your customer experience.
We offer flexible contract support to help you achieve continuous improvement without needing to employ your own full-time quality management specialist. Our areas of expertise include:
If you need help resolving customer complaints and product quality issues, call NPT Management Systems on 02380 659 867 to discuss your requirements.
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In order to weather the ongoing COVID-19 pandemic, companies throughout the UK are currently looking for ways to reduce their costs.
If your business can no longer afford to employ a full-time Qualified Person (QP), we at NPT Management Systems can provide flexible QMS maintenance services to help you plug the gap and complete work only when needed.
Our contract quality management service can be tailored to suit your company's needs. The support we provide can be as frequent or as occasional as you wish, and we have experience working with organisations across a variety of different sectors.
As experienced quality consultants, we are able to deliver a wide range of services, including:
- Day-to-day QMS maintenance
- Updates to your quality management system
- Assistance with internal audits and supplier assessment audits
- Resolving product quality issues
- Running improvement programmes and problem solving
Contact NPT Management Systems now to discuss your company's requirements and request a quote for our flexible quality management service.
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If you only started your business recently, you may be unfamiliar with the world of quality management systems. But hiring a quality consultant to help you plan and implement a QMS can bring many benefits to your organisation.
What is a quality consultant?
A quality consultant is someone who works with an organisation to design and implement a quality management system (QMS). This system drives continuous improvement and helps the business to keep its customers satisfied. Once your QMS is in place, you can apply for ISO 9001 certification.
Why hire a quality consultant?
With the help of an experienced quality consultant, you will be able to construct an effective QMS that allows you to deliver reliable and consistent results to your customers. Your quality consultant will be able to formulate a strategy that gives your organisation the tools it needs to improve, all while keeping your business goals in mind.
Finding the right consultant for your business needn't be complicated. Here at NPT Management Solutions, our charted quality professionals are industry experts who have helped many businesses to implement their own management systems.
If you would like NPT Management Systems to help you design a quality management system (or review one that is already in place), please don't hesitate to get in touch.
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At NPT Management Systems, we believe that consulting is more than just advisory information and professional guidance.
Management consultancy should be a comprehensive service that helps steer the client in the right direction, while also providing unrivalled support that is cooperative, collaborative and synergistic.
Our aim is to promote excellence and help our clients achieve nothing less. In order to do so, we aim to provide a service that fulfils a key set of principles.
NPT Management Consultancy Principles
In order to provide the best service possible, we provide our management consultancy solutions using the following key principles:
- Responsibility - Being accountable for our actions, providing calculated advice that’s safe and sound.
- Business Ethics - Conducting our business in a morally sound manner with professional integrity.
- Cultural Ethics - Promoting a working culture of ethical values within our organisation.
- Client Service - Providing a high-standard of service that achieves the desired results of the client.
- Transparency - Supplying a service that is open, honest and candid, with full-disclosure.
- Quality & Value - Delivering consistent high-quality to ensure client value is at its zenith.
- Professional Development - Supporting the progression, maturation and growth of our own consultants.
- Specialist Capabilities - Nurturing our employees to produce specialists with expert capabilities.
Benefits of NPT Management Systems
Through our own 8 principles of management consultancy, we provide a service that can help your business achieve its full potential.
By implementing a range of quality management systems in your business, you can achieve internationally-recognised ISO certification for your company.
In fact, ISO certification in particular has its own set of quality management principles that can help shape your business into a thriving success for years to come.
For more information on management system implementation and ISO certification, please get in touch with NPT Management Systems today!
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