A Quality Management System (QMS) is the foundation of a high-quality organisation. Despite many firms not possessing significant resources to be able to build a QMS that other businesses can create, it can still be done in an effective way. An influential QMS takes time and effort to perfect, but when done properly, they are able to enhance the quality and economic value of both services and products. They carry with them a number of benefits but are put in place to mainly increase customer experience, which is crucial for some organisations, especially smaller ones where customer retention is vital.
Benefits of a Quality Management System
Improved Employee Morale
In order to perform well, members of staff need to be both satisfied and motivated. Clear and identifiable roles, established training processes, accountability of management, as well as staff being transparent with how their duties impact the success and quality of business operations are all part of creating an effective employee/employer relationship. When employees have higher levels of motivation and satisfaction, the rate of staff turnover is reduced which eliminates the processes of re-hiring and re-training which can burden smaller businesses especially.
By acquiring the ISO 9001 QMS certification, businesses aim to maximise the quality and efficiency of all their processes. As part of achieving the certification, guidelines and systems will be created for all members of staff to abide by. The results in transactions, training and trouble-shooting issues being dealt with in a clearer and smoother manner, resulting in less money and time being spent on outdated and ineffective practices.
Improved Credibility & Image
ISO 9001 is an internationally recognised standard. As a result, it has become the foundation for creating a QMS all around the world, taking the place of many previous requirements. When businesses deal with other businesses, they often look for an ISO 9001 accreditation before considering any sort of partnership. This is particularly the case when companies compete for public sector jobs in a number of countries. The marketing power of attaining ISO 9001 certification should never be underestimated.
Increase Evidence for Decision Making
The need to use evidence-based decision making is an important element of a QMS. By deciding outcomes based on evidence, rather than ‘gut feeling’, resources can be better used to tackle areas of improvement where increases in efficiency and cost-savings can be made. An added benefit is that by constantly monitoring the processes that are being improved, you will be able to tell how much improvement has been made based on data.
If you need advice on a Quality Management System then please do not hesitate to contact NPT Management Systems today.
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Last year, we helped Southern Coating Contractors Ltd to achieve two separate certifications: ISO 9001 and NHSS19A (National Highways Sector Scheme 19A). SCC wanted an ISO 9001-compliant management system that would help them to grow the business, but they also required the HSS19A accreditation in order to carry out work on the UK's road network. As we reported last June, SCC were recommended for both accreditations after a gruelling four-day certification body audit found zero non-conformances.
Of course, the hard work doesn't end with getting certified! Last month, SCC had their first surveillance audit since achieving ISO 9001 / NHSS19A status, and once again, the NPT team were called in to assist the organisation during this process. We're pleased to reveal that the audit went very well, with no non-conformances raised once again.
We would like to offer our congratulations to SCC for this great result and we wish them the best for all future surveillance audits.
Contact NPT Management Systems today - we can help you to achieve the accreditation your organisation needs to succeed.
Here at NPT Management Systems, we provide a comprehensive array of services for businesses based in Portsmouth. In particular, we have helped numerous companies within the PO postcode area to implement highly efficient quality management systems and successfully achieve ISO 9001 certification (via a UKAS-accredited body).
Our professional ISO 9001 consultants have the experience and the expertise necessary to help any organisation meet ISO standards. Neal Peattie, our Founder and Principal Consultant, is an MCQI Chartered Quality Professional, and he is also a Lead Auditor for ISO 9001:2015. We are especially experienced when it comes to working with businesses within the UK's marine industry, but rest assured that we are more than capable of getting superb results for any organisation in any sector.
In addition to our ISO 9001 certification service, we can also assist our Portsmouth-based clients in the following areas:
If you are based in Portsmouth (or the surrounding area) and you require any combination of the services listed above, please contact NPT Management Systems today to speak to one of our experienced ISO consultants.
We at NPT Management Systems have been providing a comprehensive ISO 9001 consultancy service for a number of years, and in that time we have helped a wide variety of businesses from all kinds of different industry sectors to achieve ISO 9001 certification.
We've already told you about the work we conduct within the UK's marine sector; here are some of the other industries that have benefited from our quality management expertise:
- Industrial Coatings
- Tool Making
- Sales and Marketing
- Car Sales
- Service Sector
- Rubber and Sponge Moulding
Of course, this is just a sample of our capabilities - no matter which industry you operate within, we are confident that we can help you to design and implement a robust QMS (Quality Management System) that will get real results for your business.
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To find out more about our ISO 9001 consultancy service, please give us a call on 02380 659 867 or click here to contact us online.
Achieving ISO 9001 certification for your business doesn't need to be a nightmare. Here's a simple step-by-step guide to the entire process:
- The first step is to get in touch with an ISO consultant such as those here at NPT Management Systems. Navigating the ISO certification process without expert assistance can be very difficult; an experienced consultant will walk you through the whole procedure, ensuring that you cover all bases and get certified on your first attempt.
- After an initial consultation, your ISO consultant will help you to review your current business processes and design a quality management system that suits your enterprise. Ideally, the proposed system will fit around your existing processes, requiring minimal upheaval on your part.
- The next step is to implement your quality management system. Again, a good ISO consultant will assist with this, ensuring that the new system is properly integrated at every step of your business's processes.
- Once your ISO-compliant quality management system is in place, your ISO consultant will help you to choose and liaise with a UKAS-accredited certification body. They will assess your new system and, if all standards are met, award you ISO 9001 certification.
The above process also applies to other ISO standards such as ISO 14001 and ISO 27001. If you would like to achieve any form of ISO certification for your business, contact NPT Management Systems and arrange your free consultation now.