what is a quality management system?

Defined as a formalised system that documents procedures, processes and responsibilities for achieving quality policies and objectives, a quality management system (QMS) helps coordinate and lead an organisation’s behaviour to keep in line with customer and regulatory requirements. Improving its efficiency and effectiveness on a continual basis.

The most prominent approach to quality management systems is ISO 9001:2015, the international standard which specifies requirements for a QMS. Often, many people use the term ‘QMS’ to describe the ISO 9001 standard or the group of documents that make up the QMS, however, it actually refers to the system as a whole. The documents only serve to describe the system.

Organisations choose to implement quality management systems for a range of purposes; such as:

  • Reducing costs
  • Improving systems and processes
  • Decreasing waste
  • Engaging employees
  • Enabling and identifying training opportunities
  • Creating organisation-wide goals

Elements of a Quality Management System

Each element of QMS helps to achieve the overall goals of reaching the requirements set by the organisation and its customers. Despite quality management systems needing to address an organisation’s individual needs, each one should consist of the following:

  • Organisations quality policy and objectives
  • Quality manual
  • Data management
  • Internal processes
  • Procedures, instructions and records
  • Improvement opportunities
  • Quality analysis
  • Customer satisfaction

For professional advice on quality management systems and guidance through the ISO certification process, call NPT Management Systems today on 02380 659 867 or contact us via our online enquiry form.

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Rapid Welding Logo

Rapid Welding and Industrial Supplies Ltd are a welding distribution company offering quality top-grade products, top-quality advice, and top-class services to clients worldwide.

Founded in April 1990, the company has been trading for nearly three decades, and will be celebrating its 30th anniversary next year.

Over the past 29 years, Rapid Welding has become one of the leading welding distribution companies in the world, boasting 35,000 products and supplying to over 100 countries around the world.

With such a storied history, the managers at Rapid Welding were keen to ensure that the business maintained its excellent standing going forward, and they sought the help of NPT Management Systems to achieve this.

Maintaining High Standards

With their iron-clad reputation in the industry and their outstanding track record for customer service, Rapid Welding know the importance of maintaining high standards year after year.

As such, they got in touch with NPT Management Systems in 2018 with 2 distinct goals in mind:

  • Maintain high standards
  • Turns the use of their QMS (Quality Management System) into everyday business

Our consultants were more than happy to oblige, and we accepted the challenge with open arms.

Achieving Results

Within a 12-month period, Rapid Welding had over 7 days of auditing across all 3 of their sites their UKAS-accredited ISO 9001 certification body.

We're delighted to report that zero non-conformances were raised. Furthermore, our fair pricing structure has helped Rapid Welding to reduce their ISO consultancy costs.

A Positive Future

As a result of this initial success, Rapid Welding have continued to seek the support of NPT Management Systems in continuing to maintain their high standards going forward.

Achieve Your Potential

At NPT Management Systems, our goal is to help your company reach its full potential.

We strive to achieve positive, measurable results for you and your business through effective implementation of quality management systems and helping you to achieve ISO accreditation.

With a range of services tailor-made for your needs, we have the ability to take your business to the next level.

Whether you're looking to incorporate a QMS within your organisation or simply improve your existing processes, please contact NPT Management Systems today to find out how we can assist you (and quite possibly save you money in the process).

Promoting Excellence

At NPT Management Systems, we believe that consulting is more than just advisory information and professional guidance.

Management consultancy should be a comprehensive service that helps steer the client in the right direction, while also providing unrivalled support that is cooperative, collaborative and synergistic.

Our aim is to promote excellence and help our clients achieve nothing less. In order to do so, we aim to provide a service that fulfils a key set of principles.

NPT Management Consultancy Principles

In order to provide the best service possible, we provide our management consultancy solutions using the following key principles:

  • Responsibility - Being accountable for our actions, providing calculated advice that’s safe and sound.

  • Business Ethics - Conducting our business in a morally sound manner with professional integrity.

  • Cultural Ethics - Promoting a working culture of ethical values within our organisation.

  • Client Service - Providing a high-standard of service that achieves the desired results of the client.

  • Transparency - Supplying a service that is open, honest and candid, with full-disclosure.

  • Quality & Value - Delivering consistent high-quality to ensure client value is at its zenith.

  • Professional Development - Supporting the progression, maturation and growth of our own consultants.

  • Specialist Capabilities - Nurturing our employees to produce specialists with expert capabilities.

Benefits of NPT Management Systems

Through our own 8 principles of management consultancy, we provide a service that can help your business achieve its full potential.

By implementing a range of quality management systems in your business, you can achieve internationally-recognised ISO certification for your company.

In fact, ISO certification in particular has its own set of quality management principles that can help shape your business into a thriving success for years to come.

For more information on management system implementation and ISO certification, please get in touch with NPT Management Systems today!

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Image courtesy of Pixabay

Victory Graphics

Victory Graphics are a company whom we previously helped to achieve ISO 9001 certification. As plans for future growth included a position as Quality Driver, incorporating a fully-functional QMS (Quality Management System) seemed a logical choice for the company moving forward.

Some time after Victory Graphics were initially awarded ISO 9001 certification, a surveillance audit was needed to ensure that the QMS was working effectively and that the procedures that we helped them to put in place were current and up to date. We are glad to report that, with our help, Victory Graphics passed the surveillance audit without a single non-conformance raised - a testament to the business's hard work and dedication to quality.

This is the latest success in our working relationship with Victory Graphics, hopefully with many more to come in the future!

If you require any assistance with a quality management system or with achieving ISO 9001 certification, please do not hesitate to contact NPT Management Systems today.

A Quality Management System (QMS) is the foundation of a high-quality organisation. Despite many firms not possessing significant resources to be able to build a QMS that other businesses can create, it can still be done in an effective way. An influential QMS takes time and effort to perfect, but when done properly, they are able to enhance the quality and economic value of both services and products. They carry with them a number of benefits but are put in place to mainly increase customer experience, which is crucial for some organisations, especially smaller ones where customer retention is vital.

 

Benefits of a Quality Management System

Improved Employee Morale

In order to perform well, members of staff need to be both satisfied and motivated. Clear and identifiable roles, established training processes, accountability of management, as well as staff being transparent with how their duties impact the success and quality of business operations are all part of creating an effective employee/employer relationship. When employees have higher levels of motivation and satisfaction, the rate of staff turnover is reduced which eliminates the processes of re-hiring and re-training which can burden smaller businesses especially.

Enhanced Efficiency

By acquiring the ISO 9001 QMS certification, businesses aim to maximise the quality and efficiency of all their processes. As part of achieving the certification, guidelines and systems will be created for all members of staff to abide by. The results in transactions, training and trouble-shooting issues being dealt with in a clearer and smoother manner, resulting in less money and time being spent on outdated and ineffective practices.

Improved Credibility & Image

ISO 9001 is an internationally recognised standard. As a result, it has become the foundation for creating a QMS all around the world, taking the place of many previous requirements. When businesses deal with other businesses, they often look for an ISO 9001 accreditation before considering any sort of partnership. This is particularly the case when companies compete for public sector jobs in a number of countries. The marketing power of attaining ISO 9001 certification should never be underestimated.

Increase Evidence for Decision Making

The need to use evidence-based decision making is an important element of a QMS. By deciding outcomes based on evidence, rather than ‘gut feeling’, resources can be better used to tackle areas of improvement where increases in efficiency and cost-savings can be made. An added benefit is that by constantly monitoring the processes that are being improved, you will be able to tell how much improvement has been made based on data.

If you need advice on a Quality Management System then please do not hesitate to contact NPT Management Systems today.

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