For less experienced individuals, implementing an ISO-compliant quality management system and applying for ISO 9001 certification can be a complex and involved process. It can often be time-consuming, requiring numerous changes to behaviours and processes with an organisation, and the best approach is usually to collaborate with an experienced ISO consultant. A chartered quality professional will be able to make sure that your QMS is set up efficiently, supporting the strategic direction of your company; they will also ensure that your application for ISO certification is properly submitted and provide additional support during your ISO 9001 certification audit.
However, if all you need for now is a general idea of the ISO 9001 requirements, here's a rough list of what's needed:
- A Quality Policy. A well-written Quality Policy, in alignment with strategic direction of the company, helps to set the scene for interested stakeholders and communicates a strong message of intent.
- Although it is not a requirement of ISO 9001:2015, we still recommend the use of a Quality Manual. The Quality Manual (or equivalent document) should set out the aims and scope of your quality management system and provide general guidance on the structure of the QMS.
- Documented quality management procedures. To quality for ISO 9001 certification, you must be able to demonstrate that you not only have a quality management system in place, but that it also supports the business. This is quite often done via careful documentation, which must meet the requirements of the ISO 9001 standard. Documented procedures also make great training documents, which brings us to the next requirement...
- Staff training. Part of implementing a successful quality management system is identifying and delivering any training that may be required by the people involved. This can mean anything from an informal training session that brings all staff up to date with the company's quality management processes to accredited ISO training that helps employees to take active involvement in the procedures of the QMS.
If you would like to achieve ISO 9001 certification for your business, please contact NPT Management Systems now - our experienced ISO 9001 consultants will help you to meet all the necessary requirements and get certified first time.