Recent changes to consumer rights legislation may have costly consequences for UK businesses. According to the Consumer Rights Act 2015, customers can now reject goods without allowing the supplier any time to fix or improve them. This is known as the consumer's right to reject.
What does the right to reject mean for businesses?
For some businesses, the right to reject could become a very costly problem. The new legislation means that, if you fail to deliver the specified goods promptly and to a satisfactory standard, your customer/client may choose to reject the goods completely; if this happens, you won't have an opportunity to fix the problem, and you won't be able to collect payment for the goods supplied.
However, the right to reject should have no impact on your business if you are committed to quality and customer satisfaction. The best way to ensure consistent high quality within your organisation is to implement a quality management system (QMS) that's specifically tailored to your business and its processes. Implementing a strong QMS and achieving ISO 9001 certification will not only minimise the risk of rejection, it will also help you to win more business in the first place, encouraging potential clients to have confidence in your company and the products you supply.
NPT Management Systems can help you to design and implement a winning QMS that really works for your business. Contact us to discuss your requirements, or click here to learn more about the ISO 9001 standard.