Imperial Car Supermarkets have 6 used car retail sites across the UK. They sell around 800 cars per month, specialising in nearly-new and late-plate BMWs, Audis, Volkswagens, Mercedes-Benzes, and many more makes and models. The company's vision is to be the supplier of choice for used vehicles by offering the best customer experience and value for money; to help them achieve this, ICS recognised that they needed a winning Quality Management System (QMS) and the help of an ISO 9001 consultant. Through a recommendation, they chose NPT Management Systems.
Working with Imperial Car Supermarkets, we helped the company to develop and implement a tailor-made QMS. Not only does their QMS meet the requirements of ISO 9001, it has also given their staff processes and tools to deliver the same high-quality vehicles and customer experience across all sites. Even more importantly, the achievement of ISO 9001 certification gives customers the confidence that ICS have an independently-audited system in place that's focused on achieving customer satisfaction.
After 4 days of intensive auditing (conducted by a UKAS-accredited certification body), we can now proudly announce that, with the help of NPT Management Systems, Imperial Car Supermarkets have been recommended for ISO 9001 certification. Here is what Neil Smith, Operations Director of Imperial Car Supermarkets, had to say about us:
"NPT Management Systems have worked with us over the past year, preparing us for ISO 9001. I cannot fault Neil Peattie's commitment to this project, and I am confident I can rely on his continued support in a consultancy capacity now that we have achieved the ISO 9001 accreditation."
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If you would like to implement a quality management system and achieve ISO 9001 certification for your own business, please get in touch with NPT Management Systems today.