Recent changes to consumer rights legislation may have costly consequences for UK businesses. According to the Consumer Rights Act 2015, customers can now reject goods without allowing the supplier any time to fix or improve them. This is known as the consumer's right to reject.

What does the right to reject mean for businesses?

For some businesses, the right to reject could become a very costly problem. The new legislation means that, if you fail to deliver the specified goods promptly and to a satisfactory standard, your customer/client may choose to reject the goods completely; if this happens, you won't have an opportunity to fix the problem, and you won't be able to collect payment for the goods supplied.

However, the right to reject should have no impact on your business if you are committed to quality and customer satisfaction. The best way to ensure consistent high quality within your organisation is to implement a quality management system (QMS) that's specifically tailored to your business and its processes. Implementing a strong QMS and achieving ISO 9001 certification will not only minimise the risk of rejection, it will also help you to win more business in the first place, encouraging potential clients to have confidence in your company and the products you supply.

NPT Management Systems can help you to design and implement a winning QMS that really works for your business. Contact us to discuss your requirements, or click here to learn more about the ISO 9001 standard.

Neil Peattie is the Principal Consultant here at NPT Management Systems. Neil's professional journey started in the 1990s, when he worked as a Trainee Engineer at Airdri Ltd; this role gave him the unique opportunity to learn core business skills from experienced professionals. Now, Neil is highly qualified and experienced in the profession of quality management and ISO 9001/ISO 14001 management system implementation.

Neil's journey to date could be seen as a reflection of his driven commitment to personal and business improvement. His background in the medical device and defence industry (combined with his manufacturing and business leadership experience) gives him a real advantage when leading process and product improvement programmes forward. Neil was trained as a Six Sigma Green Belt by Air Academy Associates in the USA, and his rapid problem solving skills and change management techniques help him to enable those around him to achieve their goals.

Today, as a Chartered Quality professional with a Master's Degree in Strategic Quality Management, Neil can be found helping a variety of businesses to achieve their quality goals.

Have a look at our recent customer reviews to learn more about the work Neil has done recently. Typical services include:

• Implementing and maintaining quality management systems to meet ISO 9001 and ISO 14001 standards
• Quality management system audits
• Vendor appraisal
• Source inspection
• Writing quality plans
• Programme auditing
• Assuring product quality
• Documentation design
• Change management
• Working to allied quality assurance procedures (AQAPs)
• Teaching, lecturing and holding seminars
• Problem solving training
• Improving product first pass yield
• Environmental site audits

If you need our assistance with any of the things listed above, please contact NPT Management Systems today.