Delivering a quality service isn't a task that's ever finished. Once you've implemented a quality management system (QMS) and gained ISO 9001 certification, you must keep working hard to meet the requirements of your QMS and achieve continuous improvement.
However, many businesses - especially in the current economic climate - find that they cannot afford to employ a permanent in-house quality manager. If this is the case for you, your organisation may benefit more from working with an external QMS consultant who can provide expert advice and assistance as and when you need it.
What a QMS consultant can do for your company:
- Work with you to use quality management to support the strategic direction of your business
- Use Lean and Six Sigma tools to achieve process objectives
- Provide training in internal auditing and continuous improvement to help your staff manage and improve the quality management system
READ MORE: What Does a Quality Consultant Do?
Neil Peattie from NPT Management Systems is a qualified QMS consultant with many years of experience across a variety of industries. Contract and consultancy work welcome - call 02380 659 867 to discuss your requirements.
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Receiving a complaint or a negative review from an unsatisfied customer is always disappointing, but customer complaints can be helpful - they let you know what areas of your business you need to improve.
One of the services NPT Management Systems can provide is assistance with resolving product quality issues, including addressing customer complaints. We are specialist quality consultants with many years of experience in all sorts of different sectors, so we can help you to tackle problems that may be adversely affecting your customer experience.
We offer flexible contract support to help you achieve continuous improvement without needing to employ your own full-time quality management specialist. Our areas of expertise include:
If you need help resolving customer complaints and product quality issues, call NPT Management Systems on 02380 659 867 to discuss your requirements.
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Conducting internal audits is crucial if you want your business to meet its quality objectives. But it can be difficult to find the time for regular quality audits, especially if your company is already stretched thin by the challenges of COVID-19.
Instead of conducting your own internal quality audits, it may be better to enlist the services of an external quality management specialist. We at NPT Management Systems have been carrying out quality audits for many years, with experience in many different industries (include recruitment, defence, medical devices and the marine sector, to name but a few).
Why are quality audits important?
If you have a quality management system (QMS) in place, frequent quality audits are a critical part of maintaining your ISO 9001 certification and achieving continuous improvement.
An internal quality audit should evaluate the effectiveness of your QMS and ensure that all parts of your organisation are following the correct processes.
Why choose NPT for your internal quality audits?
Due to the ongoing coronavirus crisis, many businesses are finding that they cannot afford to employ a permanent in-house quality management specialist. To save money, you can instead hire an external quality auditor to conduct audits as and when necessary.
If you need an independent expert to keep you on schedule and make sure you're fulfilling the requirements of your quality management system, NPT Management Systems can help. Internal quality audits are just one of the many services we provide - give us a call on 02380 659 867 to discuss your company's requirements.
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In order to weather the ongoing COVID-19 pandemic, companies throughout the UK are currently looking for ways to reduce their costs.
If your business can no longer afford to employ a full-time Qualified Person (QP), we at NPT Management Systems can provide flexible QMS maintenance services to help you plug the gap and complete work only when needed.
Our contract quality management service can be tailored to suit your company's needs. The support we provide can be as frequent or as occasional as you wish, and we have experience working with organisations across a variety of different sectors.
As experienced quality consultants, we are able to deliver a wide range of services, including:
- Day-to-day QMS maintenance
- Updates to your quality management system
- Assistance with internal audits and supplier assessment audits
- Resolving product quality issues
- Running improvement programmes and problem solving
Contact NPT Management Systems now to discuss your company's requirements and request a quote for our flexible quality management service.
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If you only started your business recently, you may be unfamiliar with the world of quality management systems. But hiring a quality consultant to help you plan and implement a QMS can bring many benefits to your organisation.
What is a quality consultant?
A quality consultant is someone who works with an organisation to design and implement a quality management system (QMS). This system drives continuous improvement and helps the business to keep its customers satisfied. Once your QMS is in place, you can apply for ISO 9001 certification.
Why hire a quality consultant?
With the help of an experienced quality consultant, you will be able to construct an effective QMS that allows you to deliver reliable and consistent results to your customers. Your quality consultant will be able to formulate a strategy that gives your organisation the tools it needs to improve, all while keeping your business goals in mind.
Finding the right consultant for your business needn't be complicated. Here at NPT Management Solutions, our charted quality professionals are industry experts who have helped many businesses to implement their own management systems.
If you would like NPT Management Systems to help you design a quality management system (or review one that is already in place), please don't hesitate to get in touch.
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December was a busy month for the whole team here at NPT Management Systems. Not only did we have the big guy in red to worry about, but we also conducted surveillance audits for three different companies.
SpiralWeld, a Southampton-based company that provides specialist engineering services for a variety of different industries. David Store Navigational Management a Hampshire-based navigational management service provider within the superyacht industry and Southern Coating Contractors, another Southampton-based company working in the grit blasting and specialist coating industry all received surveillance audits to ensure they were adhering the principles and processes implemented throughout their individual ISO certifications.
We are incredibly proud to announce that all three companies passed their surveillance audits without a single non-conformance. Meaning all of the systems that were put in place during their ISO certification and creation of their quality management systems are still being performed and conducted effectively.
These are the latest success stories that NPT Management Systems are pleased to share and hope they are not the last. We look forward to continued work and a healthy relationship with SpiralWeld, David Store Navigational Management and Southern Coating Contractors in the future.
If you require any assistance with a quality management system or with achieving ISO certification, please do not hesitate to contact NPT Management Systems today.
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