DSNM Ltd, established in 2000, is a company that works within the superyacht industry, providing a range of both products and services to its expansive client base. Formed on the need for bespoke yacht packages, DSNM works alongside the Designated Person Ashore from a variety of yacht management companies and many private clients.

DSNM state that their ethos is built on constantly improving their service and offerings to their clients, being proactive and developing relationships that enable them to become a first choice service provider in the navigational field. With a team boasting a combined experience of 50+ years, DSNM has become a market leader within its field, so it came as no surprise when they approached us to assist with their ISO 9001 accreditation. 

Some time has passed since DSNM achieved ISO 9001 status, therefore, it was time for a surveillance audit to ensure that the practices and procedures that we helped put into place with a quality management system were still being adhered to. It's with great pleasure to announce that, with our on-going assistance, DSNM has passed their ISO 9001 audit with zero non-conformities - brilliant news! 

This is another milestone in our fantastic working relationship with DSNM who can now continue on their journey in the superyacht industry to maintain their position as market leaders.

If you require any assistance with a quality management system or with achieving ISO 9001 certification, please do not hesitate to contact NPT Management Systems today.

Sterling Defence, established in 2008, is a NATO registered organisation based in Hampshire, England that provides ‘cost-effective, timely and quality driven’ services and equipment to security and military forces across the globe. Being a respected company that works with organisations from all across the world, we helped Sterling Defence to achieve ISO 9001:2015 accreditation. This has resulted in the implementation and practise of a quality management system (QMS) that allows them to improve a range of functions across their business, as well as looking much more attractive to potential customers and clients looking to use their products and services.

As it’s been some time since Sterling Defence applied their QMS, they recently had a surveillance audit to ensure that the measures and processes that we helped them put in place were being adhered to and practised effectively. We are very proud to announce that Sterling Defence passed their audit with zero non-conformances. This has resulted in them being recommended for on-going certification – great news!

This is just another step in our on-going relationship with Sterling Defence, which will hopefully have many more in the coming years with their annual audits.

If you require any assistance with a quality management system or with achieving ISO 9001 certification, please do not hesitate to contact NPT Management Systems today.

Baker Trayte Marine Ltd, established in 1993, is a company located in Portsmouth, Hampshire that conducts a variety of marine work. They hold a high reputation for their standard of service and workmanship, which has resulted in them being awarded a number of valuable contracts from a range of credible authorities such as the Ministry of Defence.  As a result of these high standards, they felt it was an important step for their business to obtain ISO 9001 accreditation, which we helped them to achieve.

Recently, Baker Trayte Marine had a surveillance audit to ensure that the quality management system (QMS) that we had assisted with putting into place was still being practised with full effect, including all measures and procedures that had been implemented. We are very pleased and proud to announce that, with our on-going help, Baker Trayte had passed their surveillance audit without a single non-conformance raised – evidence that the business is working hard and dedicated to their QMS.

Baker Trayte is the latest success when it comes to ISO 9001 audits, and we hope that our working relationship continues to be fruitful.

If you require any assistance with a quality management system or with achieving ISO 9001 certification, please do not hesitate to contact NPT Management Systems today.

Victory Graphics are a company whom we previously helped to achieve ISO 9001 certification. As plans for future growth included a position as Quality Driver, incorporating a fully-functional QMS (Quality Management System) seemed a logical choice for the company moving forward.

Some time after Victory Graphics were initially awarded ISO 9001 certification, a surveillance audit was needed to ensure that the QMS was working effectively and that the procedures that we helped them to put in place were current and up to date. We are glad to report that, with our help, Victory Graphics passed the surveillance audit without a single non-conformance raised - a testament to the business's hard work and dedication to quality.

This is the latest success in our working relationship with Victory Graphics, hopefully with many more to come in the future!

If you require any assistance with a quality management system or with achieving ISO 9001 certification, please do not hesitate to contact NPT Management Systems today.

A Quality Management System (QMS) is the foundation of a high-quality organisation. Despite many firms not possessing significant resources to be able to build a QMS that other businesses can create, it can still be done in an effective way. An influential QMS takes time and effort to perfect, but when done properly, they are able to enhance the quality and economic value of both services and products. They carry with them a number of benefits but are put in place to mainly increase customer experience, which is crucial for some organisations, especially smaller ones where customer retention is vital.

Benefits of a Quality Management System

Improved Employee Morale

In order to perform well, members of staff need to be both satisfied and motivated. Clear and identifiable roles, established training processes, accountability of management, as well as staff being transparent with how their duties impact the success and quality of business operations are all part of creating an effective employee/employer relationship. When employees have higher levels of motivation and satisfaction, the rate of staff turnover is reduced which eliminates the processes of re-hiring and re-training which can burden smaller businesses especially.

Enhanced Efficiency

By acquiring the ISO 9001 QMS certification, businesses aim to maximise the quality and efficiency of all their processes. As part of achieving the certification, guidelines and systems will be created for all members of staff to abide by. The results in transactions, training and trouble-shooting issues being dealt with in a clearer and smoother manner, resulting in less money and time being spent on outdated and ineffective practices.

Improved Credibility & Image

ISO 9001 is an internationally recognised standard. As a result, it has become the foundation for creating a QMS all around the world, taking the place of many previous requirements. When businesses deal with other businesses, they often look for an ISO 9001 accreditation before considering any sort of partnership. This is particularly the case when companies compete for public sector jobs in a number of countries. The marketing power of attaining ISO 9001 certification should never be underestimated.

Increase Evidence for Decision Making

The need to use evidence-based decision making is an important element of a QMS. By deciding outcomes based on evidence, rather than ‘gut feeling’, resources can be better used to tackle areas of improvement where increases in efficiency and cost-savings can be made. An added benefit is that by constantly monitoring the processes that are being improved, you will be able to tell how much improvement has been made based on data.

If you need advice on a Quality Management System then please do not hesitate to contact NPT Management Systems today.

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We can help your organisation to meet the requirements of ISO 9001 and get certified!

In order to gain ISO 9001 certification, a company must first implement a QMS (quality management system) and ensure that it is implemented throughout the entire organisation. This can be a complex process, especially in larger companies with a lot of staff / departments to co-ordinate.

When tackling this process, it is often useful to bring in an experienced consultant to train up your staff and get everyone working to ensure the system's success.

That's where we at NPT Management Systems come in.

Pictured: Neil Peattie, our Principal Consultant

We can provide an ISO 9001 expert to visit your premises and help you through every stage of the ISO certification procedure. Not only will your consultant help you to tailor your QMS to the unique needs of your organisation, they will also deliver training sessions for your staff and make sure that they understand their roles and responsibilities within your management system.

Contact NPT Management Systems today to discuss your company's needs.

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